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Send Two-Way Texts to Visitors

Last updated: Thu, 06 Dec 2018 16:42:39 GMT
iOFFICE Knowledge Center

Send Two-Way Texts to Visitors

Visitors and hosts will soon have the option to communicate via text when checking in using the Visitor app. Using two new preferences on the Visitor Preferences screen, administrators will have the option to alert a host of a visitor's arrival via SMS text message and even to allow the host to interact with their visitor in a two-way text conversation. 

IMPORTANT! - This feature is being released as a preview of an upcoming paid integration with Twilio serving as the third-party provider. If you wish to continue using the feature once the preview period is over, contact your Account Manager to discuss the terms and fees associated with ongoing utilization.

SMS Text - Visitor.png

The following preferences are available.

  • Text Notification to Host. Send a one-way text message to hosts to alert them that their visitor has arrived at the facility. Select the Send Visitor Check-in alert text message check box to allow these notifications.
  • Allow host and visitor two-way text. Allow hosts and visitors to communicate via text by responding to the original text notification. Select the Allow host and visitor to chat via text check-in check box to allow this communication.

This new integration can allow for seamless communication between hosts and visitors, increasing flexibility and reducing the potential for miscommunication when a visitor arrives at your facility.  Feel free to use this option during the trial period. If you have any questions or would like information on using this integration in an ongoing fashion, contact your Account Manager to discuss the terms and fees. For all other questions, please call 713-526-1029 or send an email to

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