Best practice when editing bookings

When editing an Exchange room booking, always use the same tool as when the booking was created – either Condeco on the web or the Condeco Outlook add-in.

• When a booking is created from Condeco, the Exchange room mailbox is set as the organizer of the Microsoft Outlook calendar event.
• When a booking is created from the Condeco Outlook add-in, the Exchange room mailbox is set as an attendee of the Microsoft Outlook calendar event.

Amending the date or time of an Outlook calendar event

When amending the date or time of an Outlook event, always launch the Condeco Outlook add-in in the Outlook appointment to ensure the booked meeting space is available at the new time.

If an Outlook event is moved to a new date or time directly from the Outlook calendar (by dragging or moving) you must subsequently open the moved event and launch the Condeco Outlook add-in to ensure the meeting space is available at the new time and avoid an out-of-sync booking.