Heartbeat not received

• Why are screens listed under Issues and Warnings on the health dashboard?

FAQs

• FAQ – Screen updates
• FAQ – Health check notification emails

Help with configuration and setup

Activation

• Unsuccessful activation
• ErrMsg: Error retrieving calendar provider settings from the cloud

Connections and synchronization

• Connectivity issues with meeting room screens
• Wi-Fi connection
• Unable to open Settings page on meeting room screen
• ErrMsg: Failed to connect to service
• ErrMsg: Unable to get a list of regions. Please contact the administrator

MS Exchange

• Validations for MS Exchange installations
• ErrMsg: Can’t connect to the calendar. Attempting to retry
• ErrMsg: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details

RFID card

• RFID card is not recognized on meeting room screen or desk booking screen

Time zone

• Incorrect time zone
• Validate NTP connection
• NTP failures

User Management

• Bulk upload of user data from a CSV file fails

Error messages

• Can’t connect to the calendar. Attempting to retry
• Error retrieving calendar provider settings from the cloud
• Failed to connect to service
• No connection to Exchange. An error has occurred, please check your calendar service or mailbox details
• Unable to get a list of regions. Please contact the administrator