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Eptura Knowledge Center

Activation issues

Unsuccessful activation

Activation of a meeting room or desk screen is unsuccessful.

Why did this happen?

Devices fail to activate if they are restricted from accessing certain domains.

What to check

  1. Check the screen has an active LAN or Wi-Fi connection.
  2. Ensure the screens are allowed access to the domains noted in the Domain Allowlist.
  3. Check the screen has the correct time. 

ErrMsg: ‘Error retrieving calendar provider settings from the cloud’

During the activation process, after entering the PIN on a meeting room screen the message Error retrieving calendar provider settings from the cloud is displayed.

error-retrieving-calendar-provider.png

Why did I see this message?

This message is displayed when a screen has taken longer than 90 seconds to retrieve the calendar provider settings from the cloud.

What to check

  1. Check the screen has an active LAN or Wi-Fi connection.
  2. Ensure the screens are allowed access to the domains noted in the Domain Allowlist.
  3. Check the screen has the correct time. 

If problems continue, tap Factory Reset and restart the activation process.