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Eptura Knowledge Center

Health check

A series of tests can be run from the Health Check screen to check network connectivity and NTP server details of a v2 Meeting Room Screen.

The health check is supported by v2 Meeting Room Screens on 8.3.4 or later. Learn more about updating checking for updates

  1. To open the Admin menu, hold your finger on the clock in the top right part of the screen until you are prompted for the screen security PIN. Alternatively, swipe down from the top of the screen to reveal the screen security PIN entry page. Enter the PIN to continue.
  2. From the Admin menu tap Health check
    clipboard_ea1479a91a9db01ef64633a879e8ddcae.png

Check the network

  1. From the Health Check screen tap Network Details
    nd1-network-details-pressed.png
  2. Wait whilst the endpoints are tested.
    nd2-network-details-loading-screen-100-opacity.png
  3. The color of the RSSI signal indicates if the Wi-Fi connection is good (green), weak (amber), or poor (red).

    nd6-network-info-wifi-connected.png
    Good Wi-Fi signal

    nd6a-network-info-wifi-signal-weak.png
    Weak Wi-Fi signal

    nd6b-network-info-wifi-signal-poor.png
    Poor Wi-Fi signal

Check connectivity

  1. From the Health Check screen tap Connectivity.
    c1-connectivity-pressed.png
  1. Wait whilst the endpoints are tested.
    c1a-indeterminate-progress-loader.png
  1. If some or all of the checks are successful, the HTTPS connections, NTP Server connections, and HTTPS calendar service details are displayed. The color of the connections indicates success (green) or failure (red).

    c2-endpoints-testing-ok.png
    All connections are succesful

    c4-mixed-results.png
    Successful and unsuccessful connections