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Mail Receiving Summary - Package Detail

Last updated: Thu, 27 Apr 2017 19:06:14 GMT
iOFFICE Knowledge Center

Mail Receiving Summary - Package Detail

Clicking the View button on the Mail Receiving Summary window for any package in the Receiving Queue displays the package details. You may perform several functions on this page. 


  1. Edit package information by clicking the Edit button. After making changes, click Apply to save the changes, then click OK to exit.

  2. Edit recipient information by clicking the pencil and paper icon. This is not to change who the recipient is, but edits the current recipient's information (e.g. location, phone number, etc.).

  3. Print the package information by clicking the Print or Print Page buttons.

  4. Post comments about the package delivery process. Type comments in the Post Comments field and then click the Add button. End-users may view these comments.

  5. To view the courier's tracking history for a package, click the Track link next to the tracking number. THe courier's tracking website opens in a separate window. This feature is currently available for DHL, FedEx, UPS, and USPS.

  6. If you determine that a package cannot be delivered (in case the package is addressed to the company name or is addressed to a former employee), you can transfer the package from the Receiving Queue to a Pending Queue



Related Topics

Mail Home

Pending Queue

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