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Accessing the Service Request Module

Last updated: Tue, 10 Dec 2019 19:27:10 GMT
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Accessing the Service Request Module

To access the Service Request module from the Home screen, click the Service Request option located on the left-hand side of the screen. The Service Request menu displays, where you can select from a variety of options. You can also click the Service Request tile to access the Submit Request screen directly.
 

Accessing Service Request Module.png
 

The following options are available in the Service Request menu:
 

  • Submit Request: This screen is used to submit new service request tickets. Recently submitted tickets and the corresponding statuses can also be viewed on this screen.
     
  • Request Queue: This screen contains a centralized list of all service requests to be fulfilled. You can use this screen to locate, view, update, and remove request tickets. 
     
  • Invoices: This screen is used to manage service request invoices from third-party vendors. These invoices are added manually on this screen or directly from the service request ticket.
     
  • Search History: This screen is used to search for existing or archived service requests using a variety of criteria.
     
  • Reports: This screen contains information on the Reports available in the Service Request module.
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