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Accessing the Service Request Module

Last updated: Thu, 27 Apr 2017 19:04:58 GMT
iOffice Support

Accessing the Service Request Module

To access the Service Request module from the Home screen, click the Service Request option (1) located on the left-hand side of the screen. The Service Request menu displays, where you can select from a variety of options. You can also click the Service Request tile (2) to access the Submit Request screen directly.

 

Service Request - button callouts.png

 

The following options are available in the Service Request menu:
 

  • Submit Request: This screen is used to submit new service request tickets. Recently submitted tickets and the corresponding statuses can also be viewed on this screen.
     
  • Request Queue: This screen contains a centralized list of all service requests to be fulfilled. You can use this screen to locate, view, update, and remove request tickets. 
     
  • Invoices: This screen is used to manage service request invoices from third-party vendors. These invoices are added manually on this screen or directly from the service request ticket.
     
  • Search History: This screen is used to search for existing or archived service requests using a variety of criteria.
     
  • Reports: This screen contains information on the Reports available in the Service Request module.
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