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Search History

Last updated: Thu, 27 Apr 2017 19:05:07 GMT
iOFFICE Knowledge Center

Search History

The following video details an overview of the Search History function. Simply click on the link to view. 

 

Service Req - Search History.swf

 

After a request is completed it goes to the archive history. You can search for archived requests by going to the Search History page.

  1. Click the Service Request module icon.

  2. Select Search History.

 

Figure: Search History Tab

 

A variety of search criteria fields appear.

  1. Select the correct service center or request type using the drop-down menu.

  2. Enter at least one search criterion.

  3. Click the Submit button. 

 

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Figure: Search Criteria Fields

 

Search results appear as a list.

  • To view details, click the View button under the Actions column. A report opens that allows you to print the request information.

 

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Figure: View Report

 

Note: End users can only view requests they submitted. Administrators may see all requests.

 

 

Related Topics

Service Request Home

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