The operator status is used to track the ticket from the initial request to completion. When the operator is finished with the request, the operator or dispatcher can re-access the ticket on the Service Request Detail screen and click the Complete button. The Resolution window displays, where a resolution statement can be entered for the ticket. Enter the resolution statement and click the Complete button on this window to complete the ticket.
The ticket status is updated to Complete, and the Service Request Queue screen displays automatically, allowing you to proceed to the next ticket.
Note: If more than one operator is required to complete the ticket, the ticket status is marked as Complete when the final required operator is marked as Complete.