Request types are the individual, detailed requests that fit into a request type category. For example, if the category is HVAC, the request types may include requests such as Too hot, Too cold, AC leak, and so on. Request types are grouped by category and product, providing administrators with an intuitive and organized interface for maintaining request types.
To access the Request Types screen, select Admin → Service Request → Request Types from the sidebar. The Request Types screen displays.
To add a new category, product, or request type, click on Create button in the upper-right corner of the screen and select the item you want to edit from the drop-down list. To edit a category, product, or request type, click on the item you want to edit. The item details display in an Edit section on the right-hand side of the screen, allowing you to edit and save changes to the selected item.
You can also reorder request types by clicking the (Reorder) button next to the request type and dragging it to a new location.
Edit / Add a Request