The Service Request module allows you to create service request tickets that capture custom data. Do this by creating fields that can be configured with drop-down lists, calendars, blank text boxes, etc. Operators and administrators can see the additional information directly on the Production View. The Fields administration page lists current custom fields.
To remove or edit fields, click the Remove or Edit buttons under the Actions column.
- Be careful about removing a field that is used on request tickets.
To add a new custom field, click the green icon at the bottom of the screen.
Figure: Removing or Editing a Field
If you choose to edit an existing field or add a new one, a new window will open.
Name the field.
Select the field type from the drop-down menu.
Depending on the field type you choose, there will be formatting options listed in the left-hand column. Modify the options as necessary.
A preview of the field appears in the right-hand column.
When finished, click the OK button to save and close the window. Click the Cancel button to close the window without saving changes.