Navigating the Knowledge Center
The Hippo CMMS Knowledge Center is designed to provide you with ongoing support when using Hippo. We've created product guides, procedures, best practices, and so on, to help new and existing users develop the skills required to efficiently perform their job functions. Refer to the sections below for information on the various pages available on our site.
Knowledge Center Home Page
When you first access support.hippocmms.com, you will see the Knowledge Center Home page. Information on this page is categorized based on the product or information type. There are easy-to-identify categories that can help you drill down to locate what you are looking for.
For example, if you have questions about the desktop, simply click the Desktop Modules button to access our support materials for the desktop application. Similarly, you can click the Mobile button to view mobile guides.
User Guides
Once you select the appropriate module button a user guide page displays. User Guides contain multiple tabs to help you easily locate articles or guides on specific topics. Simply click the tab title to access articles in the corresponding format.
Articles can be displayed in the following formats:
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Guide Contents. This tab lists articles along with a description, allowing you to easily select the appropriate topic.
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Training Paths. This tab groups articles by similar tasks, allowing you to follow a specific path for training purposes. For example, you might see a path that is suggested if you are a Resource or Maintenance Tech.
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Featured Articles. This tab lists the top 10 articles in four categories: Most Popular, Highest Rated, Recently Updated, and Recently Added. Use this tab to quickly locate procedures for commonly used tasks.
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Article Directory. This tab lists articles based on the beginning letter of the title, allowing you to easily locate articles based on action, such as Searching (under 'S') or Viewing (under 'V').
Breadcrumb Navigation
Once you have drilled down to the article level, you can easily return to the user guide by clicking the Back button in your browser or using the breadcrumb path at the top of each page.
To return to a previous category, user guide, or article, simply click the corresponding breadcrumb. Alternatively, you can click the 
(Folder) button to display a hierarchy of articles and categories, allowing you to quickly navigate to a specific location on the site. Use the 
(Expand) and 
(Collapse) buttons to display or hide additional locations within the site.
Feedback Options
You can provide feedback on how we are doing in many places within the site using Yes, No, and Leave Feedback buttons located at the bottom of each article. For example, you can comment if an article was particularly useful, or if you would like to see an article added to a user guide. We appreciate your input!
Note: The Leave Feedback button is only available when you are signed in to the Knowledge Center site.
You can always email support@hippocmms.com to connect with our support team.