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Data Printer Installation and Troubleshooting

Last updated: Thu, 27 Apr 2017 19:09:36 GMT
iOffice Support

Data Printer Installation and Troubleshooting

 

Installing the DataMax M-4206 Printer (Mark I and Mark II variants)

 

Windows 7 DataMax Printer Installation Instructions (64 bit/32 bit) (user)

If you come across not being able to load the Seagull file after the initial driver update from step 3 below, then please read the following instructions below for guidance:

 

  • Make sure that the printer is turned on and installed correctly under "printers and faxes" folder...the device should be assigned under printers and not 'unassigned'. If 'unassigned', right click and click 'troubleshoot' so that windows 7 can move it as an assigned printer.

  • Go to your internet options and add your TRAC URL to the ‘trusted sites’… enable everything except pop-ups under “custom level” under “security tab”. Also make sure that you have the correct preference turned on for ‘routing’ labels on your TRAC site (admin, mail, preferences).

  • If all above is completed successfully but the TRAC site is still giving "seagull runtime error", then the next step is crucial for getting the printer to work on a Windows 7 computer.

 

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  1. Open your windows internet browser (explorer, chrome, etc) and go to https://support.iofficecorp.com/Know...adable_Content.

 

  1. Click “Mail / Datamax Printer Drivers (software installer)” link and extract these files to your desktop. Make sure to "unblock" zip file after transfer (if possible) and run the file as administrator (to do this right click the zip file, go to properties and click unblock at the bottom). 

 

  1. Open extracted folder and click on the DataMax_7.1.4 icon first and run as administrator. 

 

  1. Run the installplugin.bat file as an administrator and make sure that it says “succeeded” .…if not, then please follow the steps below. 

 

  1. Copy the SeagullWebClientRuntime.dll file from the “DataMax Drivers” folder to your C:/Windows/System32 located on your computer (unblock this file first, if possible.)

 

  1. Reboot your computer.

 

  1. Upon return, run the Win7SeagullInstall.bat file from the “DataMax Drivers” folder as an administrator and it should say "succeeded"!

 

  1. Run a test print and make sure everything works correctly. Please contact iOffice at 713-526-1029 if you encounter any additional issues.

 

Note: Please ensure that you have full admin rights before completing the steps above.

Alternate Installation Instructions: Windows 7 DataMax

If you come across not being able to load the Seagull file after the initial driver update 7.1.4, then please perform the following instructions below.

 

  1. Make sure that the printer is turned on and installed correctly under "printers and faxes" folder...the device should be assigned under printers and not 'unassigned'. If 'unassigned', right-click and click 'troubleshoot' so that Windows 7 can move it as an assigned printer.

 

  1. If the install.bat file is giving you an error and not wanting to print from their site, also check the server to make sure the DataMax template is added to the resource folder. (see Nick)

 

Note: If all above is completed successfully, but the TRAC site is still giving "seagull runtime error", then the next step is crucial for getting the printer to work on a Windows 7 computer.

 

  1. Transfer or email the win7seagullinstall.bat file to their desktop. Make sure to "unblock" zip file after transfer and run the file as administrator, if possible (to do this right-click the zip file, go to properties, and click unblock at the bottom) (M:\Employees\Nick\Datamax\!!iOffice DataMax Install!!)

 

  1. Transfer or email the !!iOffice DataMax Install!! folder to their desktop as well. (M:\Employees\Nick\Datamax\!!iOffice Datamax Install!!)

 

Note: Make sure they have Admin rights to allow the copy and paste step above to work.

 

  1. Copy SeagullWebClientRuntime.dll file from the !!iOffice Datamax Install!! folder to their c:/windows/system32 located on their computer (unblock this file first, if possible)

 

  1. Reboot their computer.

 

  1. Now re-run Win7SeagullInstall.bat file as an administrator and it should say "succeeded".

 

  1. Run a test print and make sure everything works correctly!

 

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DataMax Prints and click after scanning in the bar code

1. Re-scan the bar code sheet below.  Mail Asset Barcode Configuration Sheet.png 

 

 

Note: If there are errors with your printing not related to your Mail or Visitor modules, questions should be directed to DataMax Support at 407-523-5540.

 

 

Related Topics

DataMax Home

DYMO/DataMax Printer Template Codes

DataMax Label Order Information

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