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FMAudit Troubleshooting

Last updated: Thu, 27 Apr 2017 19:09:49 GMT
iOffice Support

FMAudit Troubleshooting

FMAudit Meter & Alerts

 

Note: The Edge ticketing system is typically only used by Ricoh customers. 

Background

There are two separate API's (Application Programming Interface) currently configured between TRAC and FMAudit Central. One for meter synchronization and the other for consumable and service alerts. These API's are completely independent of each other. The meter synchronization is a process where we call or go to FMAudit Central to get whatever meter readings FMAudit Central has collected and the other is a push from FMAudit Central to TRAC.

Meter Synchronization

The first API is for pulling meters collected by FMAudit Central that originate from FMAudit Onsite. This meter pull or synchronization happens (runs as an automated job) nightly. It too is independent of the process of synchronization between Onsite and Central. Onsite typically sends to Central once a day, but can also be configured to send to Central multiple times a day. This push of meter reads from Onsite to Central can be automatic or a manual process. In order for meters to be synchronized with TRAC outside the nightly automated process will require a manual pull by iOffice. We currently have twelve (12) different placeholders for meters in TRAC. They are listed in the table below:

 

Total

Copy BW

Total BW

Copy Color

Total Color

Scan

Print BW

Fax

Print Color

Total Print

Duplex

Total Copy

Consumable & Service Alerts

The second API deals with Service and Consumable alerts coming from Onsite to Central. This process is where Central calls TRAC and sends ticket information. The normal configuration between Onsite to Central is every two hours. When the service information hits Central then Central automatically calls TRAC and sends the information. The current alerts we receive from Central are the following:

 

Consumables FMA Type Code Service FMA Type Code

Toner (most common)

FMA-Toner

Low Paper

FMAS-0

Fuser

FMS-Fuser

No Paper

FMAS-1

Ink

FMA-Ink

Paper Jammed

FMAS-4

Wax

FMA Wax

Door Open

FMAS-5

Transfer

FMA-Transfer

Service Requested

FMAS-7

 

 

Input Tray Missing

FMAS-8

 

 

Output Tray Missing

FMAS-12

 

 

Output Full

FMAS-13

Consumable alerts are pushed to TRAC in real time. Service alerts are picked up by TRAC roughly every two hours.

 

For additional information about TRAC, contact RMS Solutions by e-mail at rmssolutions@ricoh-usa.com.

 

For additional information about FMAudit, contact FMAudit by e-mail at steves@fmaudit.com.

 

 

Related Topics

Edge Troubleshooting

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