iOFFICE uses sub-processors to support the delivery of our services, including but not limited to hosting services, ongoing support, and third-party integrations. A sub-processor is a third-party engaged by iOFFICE who has or potentially will have access to data received from iOFFICE for processing activities to be carried out on behalf of iOFFICE and in accordance with customer instructions. Prior to engaging a sub-processor, iOFFICE performs due diligence audits to evaluate the privacy, security, and confidentiality practices in place and executes a written agreement to affirm the obligations assigned to the sub-processor.
iOFFICE maintains an up-to-date list of the names and locations of our sub-processors, which is included below for your convenience.
|Sub-Processor||Purpose of Processing||Location|
|Microsoft Azure - South Central US||Primary data center hosting for North American customers||USA|
|Microsoft Azure - North Central US||Backup storage for North American data center||USA|
|Microsoft Azure - France Central||Primary data center hosting for EEA and UK customers||EEA|
|Microsoft Azure - West Europe||Backup storage for EEA and UK customers||EEA|
|MindTouch, Inc.||Support website self-help||USA|
|Salesforce||Support case management||EEA and/or USA|
|Planhat||Customer Success platform||USA|
|Intercom||Messaging platform used to communicate with customers||USA|
|Twilio, Inc.||Optional integration for two-way SMS text messaging support||USA|
|Tray.io, Inc.||Optional integration to help customers build connectors to third-party services||USA|
|Instana||Application performance monitoring||USA|
|Loggly||Application performance monitoring||USA|
|RayGun||Application performance monitoring||USA|
Alternatively, you can request a copy of this list by contacting firstname.lastname@example.org.