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Eptura Knowledge Center

Requests Overview Video

Learn about what the requester will see on the request portal, what the recipient of the request sees after the request has arrived, and deciding what to do with the request.

Watch the Video

This video focuses on what the requester will see on the request portal, what the recipient of the request sees once the request has arrived, and deciding what to do with the request.

00:00 Introduction

01:10 Request KPI and List Management

02:27 Request Details

04:34 Create a Work Order from a Request

15:05 Requester Set up

17:05 Request Portal Settings

19:16 Request Portal and Settings continued

25:32 Manage Request from the Request Portal

27:52 Request Management Revisited

33:39 Review

40:21 Request Notifications

42:15 Assign Requests

Video Length: 52:19

Complete the Learning Paths

  • Learn how to submit a request to the maintenance team in the learning path called Requests - The Basics.
  • Administrators can learn how to establish their request portal, configure settings, and turn submitted requests into actual work orders. Explore the learning path called Requests - Admin Setup & Settings.