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Request Queue Screen

Last updated: Thu, 27 Apr 2017 19:07:47 GMT
iOffice Support

Request Queue Screen

The Request Queue screen is the main screen where you will perform the majority of your ticketing input in the Service Request mobile application.  You can scroll up and down to view every ticket in your queue (there is no limitation on displayed tickets).

 

Figure: Request Queue Screen

 

Requests are color-coded for priority.

 

Note: The colors used may be customized by an administrator on the desktop Service Request module (Admin>Service Request>Priorities).  

 

The color code will be shown to the left of the request (if applicable). 

  • Priority 1 - Emergency (Red)

  • Priority 2 - High (Yellow)

  • Priority 3 - Normal (No Color)

  • Priority 4 - Low (Blue)

  • Priority 5 - At Convenience (Purple)

 

Sorting Requests

The Request Queue screen allows you to view all of the current tickets in the queue, as well as the ability to further sort tickets by clicking the arrow drop-down in the upper right-hand corner of the Request Queue screen.    

 

The following sortable statuses are available: 

  • All

  • Assigned to Me

  • High Priority

  • Past Due

  • Go to Ticket

 

Figure: Sortable Statuses

 

 

Note: Go to Ticket allows you to enter and view a specific ticket number. 

 

Figure: Go to Ticket Screen

 

Note: You are also able to refresh the request queue by pulling down on the screen and releasing.  

 

Next Steps: Creating a Service Request Ticket (Mobile)

 

 

Related Topics

Creating a Service Request Ticket (Mobile)

Service Request Mobile Home

Logging into the Application

Viewing a Service Request Ticket (Mobile)

Editing a Service Request Ticket (Mobile)

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