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Checking In - Returning Visitors

Last updated: Thu, 27 Apr 2017 19:08:01 GMT
iOffice Support

Checking In - Returning Visitors

If you have checked in at a facility before, use the following procedure to check in using the Visitor App.

  1. Access the iPad displaying the Visitor App.
  2. Tap the Check In button on the Visitor Home screen. The Check In screen displays, and a window displays to allow you to search for and select a host.
  3. Tap the I'm a Returning Visitor button at the top of the screen. The returning visitor fields display. 

    Check In - Returning Visitor
  4. Enter the email address or phone number you used to check in previously and select your host.

    Note: If you cannot locate your previous visitor record, tap the Nevermind, I'm new here button to return to the new visitor form and check in using the New Visitor Check In procedure.
  5. Once all required entries are made, tap the  (Proceed) button in the top-right corner of the screen to continue. The front-facing camera is activated, allowing you to take a picture for your visitor badge.
  6. Adjust the camera and tap the Capture button to take a picture for your visitor badge, and then tap Use Picture in the bottom right corner. The Agreements screen displays.

    Capture picture - New Visitor

    Note: If you are not satisfied with the picture as taken, tap Retake in the bottom left corner and repeat step 8.
  7. Read the displayed agreement, such as a non-disclosure agreement, and sign your signature in the Signature box.

    Signature pad - Visitor App

    Note: If you need to start over and sign a new signature, tap the (Cancel) button to clear the entry and start over.
  8. Once your signature is entered, tap the  (Proceed) button in the top-right corner to continue.
  9. A confirmation screen displays, and if badges are being used at the facility the visitor badge prints at the corresponding bluetooth printer. In addition, an email is sent to your host to confirm your arrival.

Once you have completed your visit, use the Checking Out - Visitor App procedure to check yourself out of the facility.

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