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User notification settings - an overview

Eptura Knowledge Center

User notification settings - an overview

This overview is a review of common configurations used by our clients but, notifications can be customized to fit your individual needs.

These features are part of our Essential plan.

When a visit is created:


  • If an e-mail is entered, the visitor will receive a branded invitation. If the location has the correct pack, the visitor will also be sent a copy of the company's agreement to sign in advance

  • The host will receive a notification of the upcoming visit via email


When visitors checks in:


  • The guest will receive a Welcome email with the host's contact information as well as any details needed to help the visitor reach the destination once inside of the facility

  • The host will receive an email that the visitor has arrived and, if they have added their mobile number to their account, an SMS will also be sent.



If the visitor has not checked out after the time listed on the visit:


An email will be sent to the host to notify them that the guest has not been checked out yet.

If you have any questions or feedback, please contact or send us a message on the live chat.

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