Skip to main content

Set up the Concierge Menu item to launch the First Responders

Eptura Knowledge Center

Set up the Concierge Menu item to launch the First Responders

Level: System Administrator / Serraview Implementation Team

The Concierge Menu can be set up to connect your employees to their bookings, service request, etc, in this article, you will learn to set up the menu to launch either:

  • All First Responders
  • Only the Fire Wardens
  • Only the First Aid Officers

Prerequisites


You will need:

  • Image - Either download an image from Concierge Menu Images Gallery OR source your own Concierge Image (Width 750px Height 836px PNG image)
  • System Administrator access to Engage Configuration settings

image2021-3-4_16-24-28.png

Step 1. Set up the Filters

The Person of Interest filters can be use in the First Responders menu item. You will need to set up the filters, refer tSet up the Person of Interest Filters.

Step 2. Link up the First Responders menu item

Remember that the Concierge menu must have 3 menu items set up for it to work in the Engage app.

  1. Navigate to Admin Settings > System Config > General > Engage Configuration.
  2. Click the Concierge Menu tab.
  3. Click the Add icon. The Add form displays.
  4. In the Sequence field, enter the sequence number. The concierge menu displays the items in a circular scroll. For example from number 1 beginning the first item to number 10 last item.
  5. In the Title field, enter the heading.
  6. In the Description field, enter the short description.
  7. In the URL field, enter the URL to link to

All First Responders

When you link to all the First Responders the format must be:

engage://poi

Only Fire Wardens

When you link to the Fire Wardens the format must be:

engage://poi/fire_warden

Only First Aid Officers

When you link to the First Aid Officers the format must be:

engage://poi/first_aid_officer

8. Upload the image.

9. Optional - Check the Emphasized check box to display the accent line next to the heading and short description.

10. Click the Update button.

If you need to hide or delete an item then refer to Set up the Concierge Menu for 3 or more menu items.


image2021-8-9_18-35-17.png

Watch Engage in Action


Now, you have set up the configuration, here is what your employees will experience.

  • Was this article helpful?