The Serraview system is engineered for security, scalability, robustness and predictable Total Cost of Ownership (TCO). As such, Serraview preferences configuration over code-based customization to allow clients to tailor the way the system works to meet their business needs.
Serraview is committed to continuing to improve the services to meet the ongoing needs of our customer base.
If, and when, a client does require a specific feature that it not available in the product, they have two options:
Wait for the feature to become available on the product roadmap; or
Submit an Enhancement Request to Serraview's Professional Services (APS) group. APS can provide you with a quote to deliver the enhancements to the product in a manner that will meet your requirements and allow Serraview to meet its engineering requirements for security, scalability, robustness and TCO.
