SVLive2 Maintenance Requirements
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To ensure the availability of the service with no impact on the Utilization data or Wayfinding technologies, your Corporate Real Estate team and IT team need to understand the maintenance required to prevent any impact to SVLive2 services.
The table below provides a high-level view of who is responsible for managing the component changes as they take place.
|
Component |
Description |
Responsibility |
|---|---|---|
|
Serraview Presence Service |
Presence Service added or removed from SOE. |
Client |
|
Serraview Switch Scanning Service |
Server shutdown or stopped (e.g. maintenance). |
Client |
|
Network Switch |
Switch changes (e.g. new, removed, renamed). |
Client |
|
WAP |
WAP changes (e.g. new, removed). |
Client |
|
Network |
Firewall/proxy changes. |
Client |
|
On premise software |
Deploy software upgrades. |
Client/Serraview team |
|
Serraview Cloud |
Managed service. |
Serraview team |