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SVLive2 Maintenance Requirements

Eptura Knowledge Center

SVLive2 Maintenance Requirements

To ensure the availability of the service with no impact on the Utilization data or Wayfinding technologies, your Corporate Real Estate team and IT team need to understand the maintenance required to prevent any impact to SVLive2 services.

The table below provides a high-level view of who is responsible for managing the component changes as they take place.

Component

Description

Responsibility

Serraview Presence Service

Presence Service added or removed from SOE.

Client

Serraview Switch Scanning Service

Server shutdown or stopped (e.g. maintenance).

Client

Network Switch

Switch changes (e.g. new, removed, renamed).

Client

WAP

WAP changes (e.g. new, removed).

Client

Network

Firewall/proxy changes.

Client

On premise software

Deploy software upgrades.

Client/Serraview team

Serraview Cloud

Managed service.

Serraview team

 
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