Update Service Request Type, Summary, Tags, or Priority Last updated Save as PDF From the Manage Service Request screen. Click a service request to edit. The Edit Service Request screen displays. Update Service Request Type You can change the request type. From the Service Request type drop-down, select the request type. For example Additional Desks, Major Works, Relinquish. The Service Request Types list is configurable in the keywords, refer to Keywords. Update Service Request Summary You can edit the brief summary of the service request. For the Summary field, click the Pencil icon to edit. The Summary dialog displays. In the Summary field, enter a brief summary of the request. Click the Save button. Update Tags You can add or remove tags on the service request. In the Tags field, click on the Pencil icon Enter in the name of the tag to create a tag. 3. Click the tick icon to save and exit. You can remove a tag, click the x icon next to the tag's name. Update Service Request Priority The priority level can either be High, Normal, or Low. Click the Priority label. The priority list displays. Select a priority.