Update Other Form Questions Last updated Save as PDF From the Manage Service Request screen. Click a service request to edit. The Edit Service Request screen displays. Update Service Request Custom Fields The Other area displays any custom fields set up for the service request. Click the Pencil icon to edit. The Edit Custom Fields dialog displays. Edit the custom fields. 3. Click the Tick icon to save. The other form questions area contains the custom fields for the service request. For more information on how to add custom fields, refer to Custom Fields.