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View the Service Request Audit History

Eptura Knowledge Center

View the Service Request Audit History

The audit trail in the service request is used for compliance and provides a list of changes made by the user, such as editing a service request, changing dates, or assigning a contact or approver.
  1. Navigate to Move Add Change > Service Requests.
  2. Click a service request to edit. The Edit Service Request screen displays.
  3. Click the Audit History image2021-10-18_9-41-12.png icon. 

image2021-11-15_12-8-27.png

The Audit History Panel displays.

image2021-11-15_11-59-50.png

4. Click the Arrow image2021-10-18_9-43-29.pngicon to display the changes.

image2021-11-15_12-1-50.png

5. For changes that involve many fields to be updated, click the Expand icon_expand.png icon to view the changes.

The Audit History Details dialog displays.

image2021-11-15_12-2-30.png

6. Uncheck the Show Only Changed Fields check box to display all the fields.

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