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Install and Set up EventBoard for iPad

iOFFICE + SpaceIQ Knowledge Center

Install and Set up EventBoard for iPad

You can download, install, and complete the setting for an iPad device. Make sure to check the Supported Devices for EventBoard.

Step 1. Download EventBoard App

Download and install the EventBoard app from the App Store onto your iPad Device.

1. From the App Store, search for eventboard app.

2. Tap the app's name and then tap the Download icon.

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When installed, open the EventBoard App and this will display the PIN CODE number which will be used to connect the room's device with Teem Web.

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Step 2. Connect the Room's Device with Teem Web

From the Teem Web, complete the following:

  1. Navigate to Manage > Locations > Directory.

  2. Navigate to the room that will be associated with the device.

  3. Click the DEVICES tab.

  4. Click the +ACTIVATE DEVICE button.

The New Device dialog displays.

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5. In the Turnkey Activation Code field, enter the 5-digit pin code found on the iPad device.

6. In the Name field, enter the device's name.

7. In the Description field enter a short description of the device.

8. The device's location will be selected by default.

9. Click the SAVE button.

The device is registered and confirmation displays on the device.

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The app is automatically launched.

The Room Display appears on the screen.

Room Display Settings via Teem Web

Teem provides a variety of controls to assist you in getting the perfect settings in your environment. You can mass-apply settings to your devices, or you can set them individually. This is useful for different information in a public meeting room vs. an executive’s meeting room.

Booking - There is a wide variety of booking policies and Teem can accommodate most companies. This includes the ability to create events from the device, require participants to check-in, and delete or cancel events from the device.

Privacy - We understand that some information is private and should not be exposed on a public-facing device. Through the Teem Web app, you can manage what information is being displayed in EventBoard app.

Device Display Hours

Keep your Display Devices from being fully lit all day, every day, by scheduling device hours. Though iPads do not typically experience burn-in, the cost of always-on displays can get expensive. Dimmed-down displays will also allow devices to run cooler in an enclosure. We recommend that customers set up device hours to be on during work hours and off during away hours. This setting is applied in your admin dashboard, rather than on the iPad. 

See Room Display and Booking Settings Overview for more information on the settings.

iPad Device Recommended Settings

We have found certain device settings allow for a smoother experience using EventBoard. While settings should be selected based on individual needs, the following can be a great baseline.

Ask to Join Networks

Under Wi-Fi, set Ask to Join Networks to OFF.

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We have found that when this is on and Wi-Fi drops while in Guided Access, the iPad may reboot.

Bluetooth

Under Bluetooth toggle Bluetooth OFF.

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Bluetooth is only needed for a few things. By turning that off you can conserve, and better use, the battery.

Background App Refresh

Under General > Background App Refresh, make sure that EventBoard is set to ON.

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This is a required setting to make sure that we can get the updates that we need.

Date & Time

Under General > Date & Time, turn ON Set Automatically and confirm the appropriate Time Zone.

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This can help EventBoard know the device's time zone and localize some specific time displays. In addition, this can help avoid time drift in the app itself.

Privacy

Under Privacy, turn Location Services ON.

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iCloud

If you are using specific iCloud Calendars or iCloud Contacts turn off the following:

  • iCloud Drive, Photos, Mail, Reminders, Safari, Backup set to OFF
  • Find My iPad set to OFF.

If you are not using these iCloud assets, sign out of iCloud.

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iCloud can be noisy. Notifications about FaceTime, Messaging, Missing Backups, etc. will appear on every device that the iCloud account is on, appearing in front of EventBoard and possibly making the app background. We recommend turning off Messages and FaceTime.

For those who also want to have improved security when EventBoard is on, we encourage the use of Guided Access Mode.

Guided Access Mode

In iOS we have the ability to set up Guided Access Mode on the device. This mode will disable any physical button and lock the device on the EventBoard app. In the unlikely event that EventBoard crashes, if it is in Guided Access Mode, the app will reboot itself.

From the iPad device, complete the following:

  1. Tap the iPad Settings.
  2. Tap Accessibility.
  3. Tap Guided Access.

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  1. Toggle Guided Access, and Accessibility Shortcut ON.
  2. If you're using iOS 12.1.1 or later, you'll also need to toggle the Mirror Display Auto-Lock ON.
  3. Next, set the Passcode, and make sure to document it somewhere.

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7. Launch the EventBoard app.

8. Tap the Home Button on the device 3 times. This will launch the app into Guided Access Mode Setup.

9. Tap Resume or Start to begin Guided Access Mode.

10. Tap the Home Button on the device 3 times to exit. This will bring up the password prompt, when entered, you can tap End to exit Guided Access and leave the EventBoard app.

Additional information about Guided Access can be found on Apple's website.

Change the Display to 24-Hour Time

If you want to change the iPad's time to display in 24 Hour time this can be done in the iPad's settings.

1. Make sure your iPad is up to date on the latest iOS software.

2. Tap the Settings app.

3. Tap the General tab.

4. Tap the Language & Region button.

5. In the Language & Region menu, you will tap the iPad Language option.

6. Change it to your desired language.

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7. Now you can go back to the General menu.

8. Tap the Date & Time option.

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9. Tap the 24-Hour Time toggle to ON.

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10. When this is done, force close and re-open the EventBoard app to ensure the time is being displayed in the desired format.

Remember to make sure your time zone is correct. 

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