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Using Visitor Logs

iOFFICE + SpaceIQ Knowledge Center

Using Visitor Logs

With LobbyConnect, a business can see all the visitors who check into the workspace on the Visitor Log. It is helpful to use for safety, and compliance and allows a business to see how busy your offices are by visitor type.

In this document, you'll learn how to:

  • Access & Navigate LobbyConnect Visitor Logs
  • Check-in/out Visitors  
  • Export Visitor Logs

 

Using LobbyConnect Visitor Logs

In order for this information to be available, the user must have the appropriate admin rights within the Teem Web product.

From Teem Web, complete the following:

  1. Navigate to Manage > Visitors > Logs.

 

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2. If present, a list of visitors who have checked in will be visible with high-level information about each visitor:

  • Visitor: Displays the visitor's name and photo (if taken during check-in.)
  • Type: Indicates the type of visit selected by the visitor (e.g., visitor, delivery, interview candidate, etc.)
  • Host: Shows the name of the visitor's host if selected
  • Location: Address of where the visitor checked in
  • Checked In: The time the visitor checked in
  • Checked Out: If checked out via device or this console, this will display the time the visitor checked out. If the visitor did not check out from the device, the admin can click CHECK-OUT to manually check them out.

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Visit Details

Clicking on the visitor name will expose additional details about the visit if your account asks this information at check-in:

  • Email: Shows the visitor's provided email 
  • Phone: Shows the visitor's provided phone
  • Company: Shows the visitor's company name
  • Additional Fields: If you have custom fields set up for a visitor type, the information will display here
  • Host: Shows the visitor's host name
  • Host Notification: This shows how the host was notified
  • Visitor Type: This shows the type of visit selected by the visitor
  • Location: Campus or office address of where the visitor checked in
  • NDA/Contract: This shows if the visitor signed an NDA/contract upon checking in
  • Checked-In: This shows the time the visitor checked in
  • Checked-Out: This shows the time the visitor checked out.

 

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Filter the Visitor Log 

Using the Filter tool allows the user to narrow down the visitor log to specific information. Visitor metrics are available for review on the insights page.

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The following filter options are available:

  • Checked in After (date)
  • Checked In before (date)
  • Campus (enter campus name)
  • Building (enter building name)
  • Floor (enter floor name)
  • Room (enter room name)
  • Device (select device name used for check-in)
  • Visit Type (select type of visit)
  • Host Name (enter hostname)

Note: If you are collecting custom visitor information for a visit type, you can filter the visitor log by that visitor type and export it to see the custom visitor information.

Export the Visitor Log 

The Visitor Log has an option to download the results of the log file in to a CSV file.  We suggest you filter the results so that report is focused on the data insight you're seeking. An email will be sent to the account registered with the user login information when the visitor log is ready for download.

Note

At present, this export does not include signed NDA files. Teem does, however, offer integrations for Box and DropBox that allow these to be saved automatically to your account.

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