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Using Visitor Watchlist

iOFFICE + SpaceIQ Knowledge Center

Using Visitor Watchlist

The Visitor Watchlist allows you to designate individuals to be alerted when any guest with a known security concern checks in. In addition to improving security, this allows you to have a better overall awareness of who is entering your space. You may also choose to use this feature to be notified when a VIP guest arrives. 

Watchlist Matching Threshold 

Each company may have different criteria in determining a security concern. To address this, here's how our Watchlist works: 

  • When you add someone to your Watchlist, you include any information you have about them. This may include their First Name, Last Name, Phone, and Email. 
  • When a guest checks in, we compare their information against the Watchlist information you've included to see if it matches. 
  • If it matches, we notify you. 

You will set up a matching threshold to determine how often we notify you. Maybe you want to be notified for every John that comes into your office. Maybe you want every John with the email john@gmail.com to trigger an alert. For some individuals, you may only have limited information.

The matching threshold determines how exact a match you want before an alert is sent. 

Set up the Watchlist Criteria

From Teem Web complete the following:

1. Navigate to Manage > Visitors > Watchlist. 

2. Click on the Settings icon to the right of Visitor Watchlist.

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3. A window appears displaying Watchlist Settings. 

4. If you would like to receive Watchlist alert notifications, first enable alerts. 

5. Next set the alert threshold. This threshold indicates what information provided by the guest at check-in needs to match the information in the Watchlist.

  • 20% means that first or last name matches to trigger an alert
  • 40%  means the phone number OR email must match (no name is required) to trigger an alert
  • 60% means the first name, last name, phone number OR email must match to trigger an alert
  • 80% means the phone number AND email (no name is required) must match to trigger an alert
  • 100% match means that all fields must match to trigger an alert

6. Set up an Alert Contact for individuals who should be alerted when a Watchlist individual checks in. Click the blue ( + ) sign next to Alert Contacts. Add their name, email address, and phone number. Make sure to click Add Contact in order to save the entry. 

You can add multiple security contacts – everyone on the list will receive the email when an alert is triggered.

The alerts for the Watchlist is global. It can’t be set up by the location.

Add Alert Contact LobbyConnect

Add an Individual to the Watchlist 

From Teem Web complete the following:

1. Navigate to Manage > Visitors > Watchlist.

2. This Watchlist tab will display a list of all the people you'd like to "be on the lookout" for when they arrive at your lobby.

Visitor Watchlist Dashboard

2. To add a new Watchlist entry, click on Visitor. A form dispalys where you can enter the details of the person on your Watchlist.

Add Visitor to Watchlist LobbyConnect

3. Click the SAVE button. The new entry will be displayed in the watchlist.

Visitor Watchlist Entry LobbyConnect

Manage Alerts

When someone on the Watchlist checks in, the security contacts will receive an email notifying that person has checked in at your location. Their information will also appear in the Visitor Watchlist Alert log. 

From Teem Web, complete the following:

1. Navigate to Manage > LobbyConnect > Alerts. 

2. View the alert log.

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