#7 - Visitor Management (LobbyConnect)
Visitor Management allows you to efficiently schedule and track visitors to your facility from check-in to departure.
Responsible:
- Customer Project Team - Complete the installation and set up of the LobbyConnect app on the Visitor Management devices. Arrange the physical devices to be installed in the lobby space(s).
Prerequisites
Supported Devices
- For the lobby space(s), learn which devices we currently support, see the Teem Compatibility Matrix
Initial of Visitor Management (LobbyConnect)
Install and Set up LobbyConnect for iPad
You can download and install the LobbyConnect app for an iPad.
See Install and Set up LobbyConnect for iPad
Initial Set up of Space Profiles for Lobbies
Additional Setup of Visitor and Reception Display Settings
Review and complete the settings for the following:
Branding
The Welcome screen can be set up with your company's logo, a welcome message, and an image slideshow. See the following:
Within the LobbyConnect app, you can set up your company's brand accent color.
Deliveries
The deliveries are enabled when there is a delivery contact assigned. Then when a delivery person arrives all they need to do is tap the Deliveries button and the delivery notification is sent.
Visitor Types and Contracts
Your visitors can have different requirements when they check in and your Admin can set up the visitor types, such as Interview Candidate, Vendor, Customer, and Internal Visitor. Also, visitor types can be set up for the organization and for a particular location. See Create and Enable Visitor Types
If a particular type of visitor needs to sign a contract such as an NDA or waiver then the contract can be set up. See Create and Edit Visitor Contracts
Also, if you have Box or a Dropbox account then we have integrations available. The integrations make it easy to store the signed visitor contracts. See the following integrations:
Visitor Check-in and Check-out
The visitor check-in can be set up to expedite the check-in process for returning visitors. See Set up the Visitor Check-in
Also, for security reasons, certain visitors can be added to the visitor watchlist so that Lobby personnel will know if the visitor is not allowed to enter the building.
- Set up the Watchlist Alert threshold and the alert contacts, see Using the Visitor Watchlist.
If you want to know if a visitor has left the building then the Admin can enable the visitor check-out.
If you want a visitor to check out, this can be enabled and your visitors can checkout quickly with either their name, e-mail, or phone number. See Enable the Check-out for LobbyConnect
Host Lists and Notifications
Your visitors can have different requirements when they check in and your Admin can set up the visitor types, such as Interview Candidate, Vendor, Customer, and Internal Visitor. See Set up Host Lists for LobbyConnect
Also, you can set up the notifications you want to send to the hosts. See Set up Host Notifications of Visitor Arrivals
Depending on how your Teem is set up will determine how the Hosts Lists are imported. Your Host Lists can be populated in the following ways:
-
Manually add the users.
-
Import users from an integration.
See Import and Manage Host User List for LobbyConnect
Display Brightness
Your Admin can set up a schedule for the devices' brightness for the device needs to be awake and asleep. See Set up the Device Brightness Hours
Connect your LobbyConnect Device
Next, you need to connect your devices to Teem Web. See Create, Add, Manage LobbyConnect Devices.
Set up Physical Devices for LobbyConnect
The last step is to set up the physical device settings and then attach them to the outside of the space such as meeting rooms or conference rooms. See Set up Physical Devices for LobbyConnect
Having a badge that your visitors wear is helpful to ensure the security of your employees and your guests. It also helps them to feel welcome in your office space. With LobbyConnect you can print badges for visitors when they check in. See Set up a Printer for Visitor Badges
Now you can start welcoming visitors!
Integrations with LobbyConnect
The following can be integrated with LobbyConnect.
File Management
Facilities Management
Chat Integration
Quick Start
Now, your Visitor Management is ready to use learn more about how to use it Visitor Management.