A big part of modern work is handled over email. iOFFICE is releasing a connector that interacts with the Service Request module. With the connector, iOFFICE service requests can be created via email. Once an email is sent to the designated email address, a service request ticket will then be created. This can save time by helping your employees accomplish daily tasks using familiar tools. If you are interested in this functionality, please contact your Account Manager to discuss how your workplace could use the connector to submit service requests via email.
Submitting a Service Request via Email
Once the connector is configured by an iOFFICE Implementation Manager, you can create a service request by sending an email. When submitting an email through your preferred email client, make the subject line the same name as your request ticket type, and then by sending an email to the designated email address. Once your email is sent, a submitted service request email will be sent to your inbox. The location of the service request will default to the sender's space assignment in iOFFICE. An error will be emailed to the submitter if they do not have an assigned seat.
With this new connector for the Service Request module, you can save time by creating tickets from your email. If you have any questions or issues please feel free to contact our customer support by calling 1-800-505-0224 or by sending an email to firstname.lastname@example.org. Please reach out to your Account Manager for more information about adding this connector.