Skip to main content
Eptura Knowledge Center

Style Updates for Service Request App

Last month, we made significant changes to the Prod View screen in the Service Request module, including the addition of a Ticket Status tracker and a modern, message-box format for the Comments section. To bring the Service Request app in-line with the new features in the desktop version, we have made these features available in the app as well. Furthermore, this month we created a new screen to provide users with a more intuitive transition when their request queue is empty. This screen includes a new Create a Ticket button, which can help new users learn to add a ticket for the first time or direct operators to seek out additional assignments.
 

August SR App updates.png
 

These enhancements are a continuation of our ongoing efforts to provide users with modern, intuitive features that are consistent with our overall design philosophy. If you have any questions, please call 713-526-1029, or send an email to support@iofficecorp.com.