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Last updated: Thu, 27 Apr 2017 19:05:10 GMT
iOFFICE Knowledge Center


Service Requests can be assigned a priority level to help operators evaluate which requests need to be responded to most quickly. You can modify these settings.

  1. Click the green Add Icon.png icon to add another priority level.

  2. To change sort orders, click on a row and pull it higher or lower in the order. The sort order automatically changes to reflect the move.

  3. Click Remove or Edit under the Actions column to remove or edit a priority.

  4. Click the Save button to save changes and exit. 


Service Request Priority Level.png

Figure: Priority Level


When adding or editing a Priority, a new window opens.

  1. Enter a name.

  2. Enter a notice time.

  3. Click the Color box to choose another color.

  4. Check the Default box to make this the default priority.

  5. Click OK to save changes and close the window. 


Service Request Adding or Editing Priority.png

Figure: Adding or Editing Priority



Related Topics

Administrative Functions

Scheduled Tasks

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