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Last updated: Tue, 07 Jun 2016 21:18:48 GMT
iOFFICE Knowledge Center



Set the advance notice and estimated service times.

  1. Enter the estimated time to complete the request. This is used for performance reporting purposes, comparing actual service times with estimated times.

  2. Enter the Service Level Agreement. This is the time in which the request must be completed, per the contract. This is visible to the end user when submitting a request.

  3. Enable or disable end user options.

  •  Allow end users to choose the priority of the request.

  •  Allow end users to choose the date the request is required by.

  1. Select a default priority level from the drop-down menu.

  2. If you check Priority Custom Settings, you can enter unique notice time settings for each of the priority levels. The notice time is used to ensure that adequate notice is given to the service center to prepare for the request.

  • For example, if you set the advance notice to 60 minutes, the end user will not be able to choose a required by time any less than 60 minutes ahead of the current time.

  1. Click Update to save changes, or Cancel to exit without saving.


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