Service Request Data
General Information
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Service Request data provided for initial loading and configuration must comply with the formatting structure of data template provided.
Data Columns
The table below lists the columns and which columns are required or optional.
| Column Name | Column Required | Notes |
|---|---|---|
| Service Category | Required | |
| Service Sub-Category | Required | |
| Request Types | Required | |
| Asset or Building | Required | |
| Asset Required | Required | |
| Center | Required | |
| Total Operators Required | Optional | Default (1) |
| Advance Notice Time | Optional | Default (60) |
| SLA Minutes | Optional | Default (0) |
| Enable Date Required | Optional | Default (No) |
| Enable Priority for Customer | Optional | Default (No) |
| Default Priority | Optional |