Skip to main content

Clearing Your Cache

Eptura Knowledge Center

Clearing Your Cache

Caching is used by the iOFFICE application to increase application performance by reducing page load times; however, there are situations when it may be necessary to remove the data cached in the web browser or Adobe Flash Player to ensure the most recent version of the application is displayed.

Clearing the cache does not remove any information stored in the browser outside of the cache, such as bookmarks or your homepage, but simply allows the browser to load the iOFFICE application as if you were opening the website for the first time in the browser. The next time you access the site after clearing your cache, the web browser will load and display the most recent version of the site, since the previous versions are no longer stored in the cache.  Think of it as a little spring-cleaning for your favorite browser on your desktop or mobile device.

Clearing Browser Cache

How do you clear your cache? Good question. Refer to the following procedures to clear the cache in the respective desktop or mobile browser.

Internet Explorer

To clear the web browser’s cache when using Internet Explorer 8 or above:

  1. At the top of the page, click the Safety menu, then select Delete Browsing History from the list.

  2. Uncheck all boxes.

  3. Check the box for Temporary Internet files.

  4. Click Delete.


To clear the web browser’s cache when using Mozilla Firefox:

  1. At the top of the page, click the Tools menu, then select History from the list.

  2. From the Time range to clear dropdown menu, select Everything.

  3. Click the arrow symbol next to Details to open a list of options.

  4. Uncheck the boxes for Browsing & Download History, Cookies, and Active Logins.

  5. Ensure that the box for Cache is checked.

Google Chrome

To clear the web browser’s cache when using Google Chrome.

  1. At the top-right of the page, click the Chrome menu icon, then click History.

  2. Click the Clear browsing data button, then select the amount of time (e.g. today, last week, end of time) from the drop-down field.

  3. Select the Cached images and files checkboxes, then click the Clear browsing data button.


To clear the web browser’s cache when using Safari.

  1. At the top of the page, click Safari > Preferences > Advanced. Select the Show Develop menu in menu bar checkbox (if not already selected).

  2. From the browser menu, click Develop > Empty Caches.  

Safari for iOS

To clear the web browser’s cache when using Safari on an iPhone, iPad, or iPod Touch:

  1. At the home screen, tap Settings.

  2. Tap Safari.

  3. Tap the button for Clear Cache.

  4. Tap Clear Cache again to confirm.

Chrome for Android
  1. To clear the web browser’s cache when using the default browser on an Android device:

  2. Tap Chrome menu > Settings.

  3. Tap (Advanced) Privacy.

  4. Tap Clear browsing data.

Once you clear your web browser’s cache, it is a good idea to complete close out and restart your browser for this to take effect.

Clearing Cache in Flash Player

iOFFICE uses Adobe Flash Player when displaying certain portions of the Space Manager screen. If you receive a display error on this screen, it could be related to the cache stored by the Flash Player. Refer to the following video and procedure for information on clearing your Flash Player cache.


  1. Right click on the Space Manager screen to display the Settings submenu.
  2. Select the About Adobe Flash Player option. The Adobe Flash Player website displays.
  3. Click the Settings Manager link in the Support section on the right-hand side of the screen. The settings Manager screen displays.
  4. Click the Website Storage Settings panel link in the Settings Manager section on the left-hand side of the screen. The Website Storage Settings panel displays.
  5. Click the Delete All Sites button in the Website Storage Settings panel. A confirmation window displays.
  6. Click the Confirm button to proceed and delete the website cache stored in Flash Player. The cache is cleared.

Once you have cleared the cache stored in the Flash Player, reaccess the Space Manager screen to confirm the error has been successfully cleared. If you are still receiving an error, contact iOFFICE support.